Flicx UK, the British manufacturers of the 2G Flicx Pitch brand have announced an extension to the product warranty provided on all 2G Flicx Pitches. The extension period has increased from the previous 2 years to now 5 years from the date of pitch delivery.
Flicx UK will repair or replace any MANUFACTURING DEFECTS provided usage, installation, handling and maintenance is correctly performed in line with the 2G Flicx Pitch installation guide and other instructions provided by the company.
The 2G Flicx Pitch will withstand a maximum outside temperature of 65 degrees. There is no warranty for colour fastness at prolonged periods in extreme areas. The colours of the 2G Flicx Pitch tiles will fade over time, certain colours will hold their colour longer than others but wont affect performance of the product.
This 5 year warranty across the 2G Flicx Pitch range is offered at no extra charge and is activated on payment of invoice. Your invoice acts as proof of payment and confirmation of 5 year product warranty.
With our direct sales customers Flicx UK have now implemented in the sales agreement a 7-day written request required for returns. It is very important to us at Flicx that our customers are using the product in the right way to ensure maximum performance and longevity. We are always happy to provide advice at any time – contact us by phone, email or social media using the details below
NB – Lawnmower damage is not covered in the warranty. We recommend all 2G Flicx Pitches are used as a temporary surface and as such, should be rolled up and the grass cut underneath before rolling out again before the next use. You should not mow over the Flicx Pitch as that can lead to breakages.
Repairs or replacements tend to be for replacement tiles – these can be mailed to customer with instructions on how to remove damaged section and how to replace new tiles. (Read Blog – Making minor Flicx Pitch repairs)
Terms and Conditions
Flicx will be liable for the return if it falls under the warranty, in terms of cost and arranging the return process.